Call Centre Solutions
| Office PABX Solutions
| - Inbound and outbound call centre functionality
- Full reporting on all call centre agents - to monitor performance
- Integration to back office systems - for operational efficiency
- Intelligent call routing - have your client speak to the agent who can help
- Database lookups to your customer database - to identify your customer and his contact with you
- Marketing analysis reporting - to analyze your customer base and identify potential new clients
- Outbound SMS campaigns - get your clients to phone you!
- Setup Queues for your call centre - to optimize your productivity
| - Voice Over IP - to make calls to your branches at no extra cost
- Voice Over IP - to ensure the lowest call rates for any call
- Transfer calls - to a user in a different branch at no extra cost
- Exception reports - to eliminate telephone abuse
- IVR (Interactive Voice Response) - to reduce the load on you receptionist.
- Forwarding of calls - to your home or cell phone when you are not in the office
- Integration of phones - integrate soft phones to your outlook address book and never dial the wrong number again
- See who is calling you from your outlook address book or customer database
| Voice Recording Solution
| Fax Solution |
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- Recording all or selected calls
- Recording calls at will
- Recording via an application
- Web or File based access to recordings
- E-mail of recordings in a compressed file
| - Inbound Fax receiving to pdf file
- Email of inbound fax to an e-mail account
- Intelligent file naming of incoming Facsimiles
- Integration to Document Management Systems
| E-BIT Reports
| IVR (Interactive Voice Response)
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- Telephone costs per agent
- Exception reporting
- Known number lookups
- Fast and effective lookup of a call by number, agent, date, time and listening to voice recording
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- Routing of calls
- Routing of alternate calls to voicemail
- Playing announcements where appropriate
- Self Service Centers
| IT Outsource
| IT Insource
| - Outsource all your IT Needs to us, from desktop support to specialist development
| - Let us assist you in the decision making of your organizations Information Technology strategy
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